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Privacy Policy

Last Updated: 27 May 2026

1. Introduction

MBR Property Recovery ("MBR Property Recovery", "we", "our" or "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, communicate with us via email or WhatsApp, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, MBR Property Recovery is the data controller responsible for your personal information.

Contact Details:

MBR Property Recovery

Email: hello@mbrpropertyrecovery.co.uk

Telephone: 07517 803726

Website: mbrpropertyrecovery.co.uk

3. Information We Collect

We may collect and process the following information:

Information You Provide Directly

  • Name

  • Email address

  • Telephone number

  • Property address

  • Details regarding the services requested

  • Property photographs

  • WhatsApp communications

  • Email correspondence

  • Information submitted through website forms

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Referring websites

  • Time spent on pages

  • General geographic location

4. How We Use Your Information

We use personal information to:

  • Respond to enquiries

  • Provide quotations

  • Arrange appointments

  • Deliver services

  • Process customer communications

  • Maintain customer records

  • Improve our website and services

  • Detect fraud and security risks

  • Meet legal, regulatory and accounting obligations

5. Lawful Bases For Processing

Under UK GDPR, we rely on the following lawful bases:

Legitimate Interests

  • Responding to enquiries

  • Providing quotations

  • Managing customer relationships

  • Improving our services

Contractual Necessity

  • Delivering services

  • Arranging bookings

  • Managing customer accounts

  • Providing customer support

Legal Obligations

  • Maintaining financial records

  • Complying with tax legislation

  • Responding to lawful requests from regulators or authorities

Consent

Where required, we may rely on consent for:

  • Certain cookies

  • Marketing communications (if introduced in the future)

You may withdraw consent at any time.

6. WhatsApp Communications

When contacting us through WhatsApp, any information, photographs, videos or messages you provide may be used solely for:

  • Assessing property condition

  • Preparing quotations

  • Delivering services

  • Maintaining business records

Please avoid sending sensitive personal information unless necessary.

7. Email Communications

Information submitted via email may be retained for:

  • Quotations

  • Service delivery

  • Customer support

  • Business administration

  • Legal and accounting purposes

8. Cookies And Analytics

Our website may use cookies and similar technologies.

Cookies help us:

  • Improve website functionality

  • Analyse visitor behaviour

  • Monitor website performance

  • Enhance user experience

We may use:

  • Essential cookies

  • Performance and analytics cookies

  • Security-related cookies

Where required by law, visitors will be given the opportunity to manage cookie preferences.

9. Google Analytics And Similar Technologies

We may use website analytics services to understand how visitors interact with our website.

Information collected may include:

  • Pages viewed

  • Device information

  • General location information

  • User behaviour statistics

This information is generally aggregated and used to improve website performance and customer experience.

10. Sharing Your Information

We do not sell personal information.

We may share information where necessary with:

  • Professional advisers

  • Accountants

  • Insurers

  • Software providers

  • Website hosting providers

  • Analytics providers

  • Regulatory authorities

  • Law enforcement agencies where legally required

Any sharing will be limited to what is reasonably necessary.

11. International Transfers

Some third-party service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

12. Data Security

We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods may include:

General Enquiries

Up to 24 months.

Customer Records

As required to provide services and manage customer relationships.

Financial And Accounting Records

Up to 6 years to comply with UK legal and tax obligations.

Marketing Data

Until consent is withdrawn or no longer required.

14. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Restrict processing

  • Object to processing

  • Request transfer of information where applicable

  • Withdraw consent where consent is relied upon

To exercise any of these rights, please contact us using the details provided in this policy.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve the matter.

You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

Telephone: 0303 123 1113

16. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites.

Users should review the privacy policies of any third-party sites they visit.

17. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

18. Contact Us

If you have any questions regarding this Privacy Policy or the way we process personal information, please contact:

MBR Property Recovery

Email: hello@mbrpropertyrecovery.co.uk

Telephone: 07517 803726

Website: mbrpropertyrecovery.co.uk

MBR Property Recovery

Email: hello@mbrpropertyrecovery.co.uk

Telephone: 07517 803726

Website: mbrpropertyrecovery.co.uk

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